Doymer Consultores

Como administrador de algunos sistemas corporativos es una de mis responsabilidades el garantizar que los datos estén disponibles en caso de desastre. Esta tarea, que a todos nos parece obvia en el entorno empresarial, a veces se descuida cuando los datos a proteger son los que tenemos en nuestros equipos de casa. Preocuparnos de la protección de estos datos debe ser una tarea que no debieramos descuidar.

Versión 3.0.6 of OTRS ticket management system is out. An interesting product.

Former version 3.0.5 included a very annoying bug that avoided you to create queues from inside the application if your data base was PostgreSQL or mySQL. And because of this I feel it is important to update to the new version as soon as possible because, otherwise, you will have to go creating your queues directly in the database with an external tool and then go edit them inside OTRS.

But updating may have undesired side effects. The first annoyance you hit is that you cannot simply update by installing it over your current 3.0.5. It complains that files already exist. So you have to uninstall your current version to apply the new one.

In the web page of the new version you are advised to run bin/otrs.RebuildConfig.pl or you can have connection problems. But if your database is located outside the OTRS server this process most surely will fail.

Suddenly, without having made any changes in my system, one day the Outlook 2007 mail client started to slow down doing things that it made almost instantly before. I manage several mail boxes with this client and now selecting any of them is a pain because the content of the mailbox does show in the screen only after a long several seconds delay.

Of course my first thought is about the size of the mailbox; having more than 4.500 mails in the incoming folder alone may be some kind of a good reason but this does not explain why the issue has shown in a rush. I have not received 3.000 messages so sudden so that the problem makes me wary. May I have exceeded a system logical barrier of the application regarding the size of the mailbox, say the in-famous 2 gigabytes one?. But wait, the mailbox is hardly over 1 gigabyte.

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